Privacy Policy

This Privacy Policy explains how personal data is collected, processed, stored, and protected when using the Betflare website. It outlines your rights, our obligations, and the safeguards applied to ensure lawful and secure handling of information.

The platform is strictly intended for individuals aged 18 or older. We do not knowingly collect or process data relating to minors.

By using the website and accepting the Privacy Policy through the relevant confirmation mechanism, you acknowledge and agree to the collection and processing of your personal data as described below.

Unless otherwise defined here, capitalized terms carry the same meaning as set out in the Terms and Conditions.

1. Legal Framework and Core Principles

Personal data refers to any information that identifies or can identify a natural person directly or indirectly. This includes identifiers such as name, ID number, contact details, location data, online identifiers, or other characteristics linked to an individual’s identity.

Our data processing practices are guided by the following principles:

• Lawfulness, fairness and transparency – Data is processed legally and in a clear manner.
• Purpose limitation – Data is collected for specific, legitimate purposes and not used incompatibly.
• Data minimisation – Only necessary and relevant data is collected.
• Accuracy – Data is kept accurate and updated where required.
• Storage limitation – Data is retained only as long as necessary.

Integrity and confidentiality – Appropriate technical and organisational safeguards protect against unauthorized access, loss, or misuse.

If you choose not to provide required personal data, certain services may not be available to you.

2. Information We Collect

We collect only the information necessary to provide services in a secure and compliant manner.

Personal data may be collected when:

• Registering an account
• Completing identity verification (KYC)
• Contacting customer support
• Conducting financial transactions

Information may include:

• First and last name
• Date of birth
• Residential address
• Phone number
• Email address
• Identification documents
• Payment-related information

Additional documentation may be requested where required for verification, regulatory compliance, or security purposes.

3. How We Use Your Personal Data

We process personal data strictly for legitimate and clearly defined purposes.

3.1 Service Provision and Account Management

Processing enables us to:

• Create and manage your account
• Provide access to games and services
• Process deposits and withdrawals
• Deliver bonuses and promotional features
• Provide customer support

3.2 Service Improvement and Communication

Your information may also be used to:

• Improve platform performance and user experience
• Analyze service usage
• Communicate updates, product enhancements, and relevant offers (subject to consent)

3.3 Security and Compliance

We process personal data to:

• Prevent fraud and abuse
• Promote responsible gaming
• Verify identity and age
• Comply with legal and regulatory requirements

Security reviews may include verification against third-party databases or financial checks where necessary. These measures are mandatory for regulatory compliance and responsible service provision.

If you object to such processing, account closure may be required.

4. Lawful Grounds for Processing

Personal data is processed based on one or more of the following legal grounds:

• Consent – When you provide clear and informed agreement.
• Contractual necessity – To fulfill contractual obligations, such as account management.
• Legal compliance – To meet regulatory or statutory requirements.
• Legitimate interests – For service improvement, fraud prevention, and platform security, provided appropriate safeguards are in place.

If you wish to withdraw consent or request the restriction of processing, contact:
[email protected]

Please note that certain requests may result in account closure.

5. Disclosure of Personal Data

We do not sell personal data and do not share it for third-party marketing purposes.

Data may be disclosed only where necessary:

• To software providers and service partners supporting platform operations
• To payment institutions and financial processors
• To regulators, authorities, or law enforcement where legally required
• To prevent fraud or protect the safety and rights of users

Anonymous data may be used for research purposes, including studies related to responsible gaming.

6. Your Rights

Under applicable data protection legislation, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Object to automated decision-making where applicable

Requests can be submitted to:
[email protected]

7. Cookies and Marketing Communications

We use cookies to improve website functionality, performance, and user experience.

Cookies help us:

• Maintain secure sessions
• Analyze website performance
• Deliver relevant content
• Fulfill regulatory obligations

Where required, your consent will be requested before non-essential cookies are used.

Marketing communications via email or SMS are sent only with your consent. You may withdraw consent or adjust preferences at any time. Personal data is not shared with third parties for independent marketing.

8. Data Security

We apply robust technical and organisational safeguards to protect personal data.

Security measures include:

Encrypted databases
Secure network infrastructure
Firewall protection
SSL encryption (TLS 1.2, 256-bit encryption)
Restricted internal access controls

We also require partners and service providers to maintain appropriate security standards.

9. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill contractual obligations
• Comply with tax and regulatory requirements
• Resolve disputes
• Enforce agreements

Retention periods are determined in accordance with legal requirements and operational necessity. Upon withdrawal of consent, processing will cease where legally permissible.

10. Third-Party Websites

The website may contain links to external sites operated independently. We are not responsible for the privacy practices of third-party websites.

Any personal data shared with third-party platforms is governed by their respective privacy policies.

11. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be published on the website.

Continued use of the platform following updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:

[email protected]

We are committed to maintaining transparency, accountability, and high standards of data protection.